We want you to shop with confidence. If something isn’t right, we’re here to help.
Returns are accepted within 7 days of delivery, only if the item is unused, in original condition, and with original packaging.
📦 Eligible for Return (مؤهل للإرجاع):
• Damaged or defective items
• Wrong item delivered
• Manufacturing fault
❌ Not Eligible for Return (غير مؤهل للإرجاع):
• Used or worn items
• Damage caused after delivery
• Change of mind / personal preference
• Items without original packaging
💰 Refund Process | آلية الاسترداد
Once the returned item is received and inspected:
• Refund will be processed within 5–7 business days
• For Cash on Delivery orders, refund is issued via bank transfer or store credit
• Shipping charges are non-refundable unless the issue is from our side
📌 Important Notes | ملاحظات مهمة
• Please contact us within 48 hours of delivery for any issue
• Proof (photos/videos) may be required for damaged items
• Unauthorized returns will not be accepted
• Our support team decision will be final in case of disputes